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General >> Chit-Chat (for poking fun and off topic subjects) >> UPS Shipping Damage Claim
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Message started by Whig on Jan 29th, 2019 at 12:29am

Title: UPS Shipping Damage Claim
Post by Whig on Jan 29th, 2019 at 12:29am
I have done a lot of shipping and receiving of gun parts, equipment and firearms over the years and have had a very few times when the shipper has damaged the item(s) bad enough that I have filed a claim against them for payment from insurance. This has happened with UPS, Fed Ex and USPS. They have all done it. It just happened again to a shipment of Krag parts, including a carbine stock, whereby the box was severely damaged and I filed a claim for payment of damages.

There are specific things to do and a way to go about filing a claim and actually receiving payment from these companies. I thought I would share a few thoughts on this from experience in case it happens to anyone else. I have attached some pictures to illustrate some of this.

First, realize you may not be home when a damaged package is dropped off. If you are, and the box is obviously damaged, have the delivery person make a note in his computer and on the box itself that they have witnessed the damaged box at the time of delivery. They are typically very agreeable to this because they are usually innocent and they don't have to pay for it.

But, if you get it later, take pictures of the unopened box from all angles and sides before opening it. This can be vital to proving your claim. Open it and take lots of pictures of the wrapping material and the item that might be damaged. If you open the damaged box and everything is OK, just be glad and move on. But, if there is damage, take pictures, close ups if possible. You need to tell a story with your pictures. The better visual documentation, the greater the chance of getting a claim approved. The type of box and packing material is important. If it was packed crappy, you might not get a claim approved. If the box was packed by something like a UPS store, they are liable even more.

But, remember that the contract for shipping is between the sender and the shipping company. The claim needs to be initiated by the sender. (con't)

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