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General >> Chit-Chat (for poking fun and off topic subjects) >> UPS Shipping Damage Claim
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Message started by Whig on Jan 29th, 2019 at 12:29am

Title: Re: UPS Shipping Damage Claim- Part II
Post by Whig on Jan 29th, 2019 at 12:41am
So, talk with the sender (seller) and have them contact the shipping company to open a claim. A lot of times, as is with this most recent one for me, the UPS Store that sent it for the seller handled the claim and was my contact point. Keep lists of names and dates when you talk to anyone about this. It sometimes takes weeks or months to get this done! They will want the pictures e-mailed to a security expert who handles damage claims and they have a list of questions they will ask. It is drawn out and complicated for a reason. They don't pay easily.

The claims person evaluates the claim with the info given about the package and the pictures and makes a determination about approval of the claim. Important: They will not do most of this and it will be forgotten if you don't constantly call and bug them about it! I am relentless and will hound them, politely, until each step is done.

I had to call the UPS store manager constantly to make sure he was getting the claim processed. He was nice and did a lot to help but only because I called twice a week or more. 

They will also want to know what the value of the damaged item is. This can be very subjective but get comparable items from ebay or Gun Broker and e-mail links for these sold items. I found two recent Krag stock sales of around $400 and they used these for valuation. (I paid $180 for the entire lot!) It doesn't matter what you paid. It matters what value you can document the item(s) damaged at or replacement value. I hit them up with the fact that this was a 120 year old antique they ruined. The package was insured for $400.

The claim I have was approved because the damaged box was obviously their negligence and they agreed with that. See the pictures for yourself. They said it got caught in a conveyor system.

So, my claim was approved, they approved the documented value at $400 and they will also repay the shipping charge that was levied for that shipment. (con't)

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